Account Manager – US

Account Manager - US

Department: Sales

Location: Los Angeles, CA (Mandatory)

Work Authorization: United States (Mandatory)

Minimum Years Of Experience:
2 years of Experience in B2B Technology Marketing (Mandatory)
2 years experience in Account Management

Language: English (Mandatory)

Job Description:

Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible meeting the operational needs of assigned clients.

Job Role & Responsibilities:

  • Be the point of contact with customers for campaign management
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and business decision makers
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-today basis
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships  Liaise between the customer and internal teams

Requirements:

  • Proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • 3+ years of marketing experience with agency background desirable
  • Deep digital understanding
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
  • Excellent time and project management skills. You’re always looking to improve inefficient processes Keen attention to detail and adherence to deadlines