Key Account Manager

Key Account Manager

Department: Sales / Business

Location: Kharadi, Pune, India

Shift Time: US Shift / 6 PM -3 AM

Minimum Years Of Experience: 3 Years

Educational Qualifications: Graduation / MBA / Business Management

Job Description:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share, and in-person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and business decision-makers
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customers’ usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams

Responsibilities:

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelors Degree in appropriate field of study or equivalent work experience
• 3+ years of marketing experience with agency background desirable
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem solving skills
• Excellent time and project management skills. who are always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines